Sometimes when Windows detects a new USB device, it does so incorrectly. Windows writes specific values into the registry defining the properties of your USB flash drive. Often times all that is needed is to clean up a few registry values related to removable storage devices so that Windows can reload them. The link below contains a free application that will remove your old removable disk registry entries. Please unplug your Kanguru device before running this tool. After running this application you can plug your device in again.
Note: This application is not written by or supported by Kanguru Solutions. Please use it at your own risk and make sure to back up your registry first!