Knowledge Base
A repository of useful troubleshooting articles, FAQs and user documentation.
Secure Devices
- Defender Support on Apple Silicon Devices using Rosetta 2
- Windows Driver Error 38
- New Defender Drives Requires Formatting
- Defender Elite30 Special Update
- Defender 2000 and Defender Elite200 drives not working for MacOS Catalina
- Important information regarding Windows 10 version 1903
DVD Duplicators
- Optical Duplicator Statement of Volatility
- Long time to create .LSI file
- Duplication fails with error code 162
- MCode Mixed Error message with Valueline TY DVD-R media
- Can't access DVD Duplicator's internal hard drive
- Accessing the duplicator's internal hard drive
KRMC Remote Management
- Update KRMC 8 via Patch
- Important KRMC Enterprise and PHP Announcement
- 2 Factor Authentication for KRMC
- Self Service Password Management on secure Defender drives
- OpenSSL DTLS segmentation fault - 08 Jan 2015
- Auto Provisioning Feature in KRMC Cloud
Hard Drive Duplicators
- KanguruClone M.2 NVMe Duplicators and M.2 SSD Compatibility
- HDD Duplicator Statement of Volatility
- Securely Erasing SSDs
- Resizing from Larger Master to Smaller Target Drive
- Issues duplicating Windows 10
- Duplicating a Storage Center drive
Basic Flash Drives
USB Duplicators
- USB Duplicator Statement of Volatility
- USB Copy Pro .NET Framework Unhandled exception
- Securely erasing USB flash memory
- Duplicating 2.5" USB bus-powered hard drives (U2D models)
- Can't access USB Duplicator's internal hard drive
- Abnormal Duplicator Behavior
Hard Drives
- Formatting the Kanguru UltraLock using Linux OS
- External hard drive is detected as Read-only on Mac OS X
- LED Indication Light QSX Information
- Verifying your RAID partition
- Expanding a Single Volume Beyond 2TB
- Cobian Backup 9 Support
Optical Drives
- Optical Drive Statement of Volatility
- DVD/Blu-ray Drives Not Showing in Windows 10 After Update
- CD, DVD and Blu-ray Disc Burning Speeds
- DVDs and/or Blu-ray movies not playing in Windows 8 or Windows 8.1
- Missing DVD Decoders for Windows 7 Netbooks
- Kanguru QS2 DVDRW is not recognized by Mac OS X 10.6