Knowledge Base
A repository of useful troubleshooting articles, FAQs and user documentation.
Secure Devices
- Defender Support on Apple Silicon Devices using Rosetta 2
- Windows Driver Error 38
- New Defender Drives Requires Formatting
- Defender Elite30 Special Update
- Defender 2000 and Defender Elite200 drives not working for MacOS Catalina
- Important information regarding Windows 10 version 1903
Optical Duplicators
- Optical Duplicator Daisy Chain
- Optical Duplicator CopyConnect
- Optical Duplicator Media Manager
- Optical Duplicator Network Center
- Optical Duplicator Software
- Optical Duplicator Format Hard Drive
KRMC Cloud
- KRMC Cloud - Logging in for the First Time
- KRMC Cloud - Logging into KRMC Cloud with SAML
- KRMC Cloud Two Factor Authentication
- KRMC Cloud Enable 2FA EMail
- KRMC Cloud Enable 2FA Google Authenticator
- KRMC Cloud Logging in with Two Factor Authentication
KRMC Enterprise
Hard Drive Duplicators
- HDD Duplicator Statement of Volatility
- Mobile Clone - Troubleshooting
- Mobile Clone - FAQ
- Mobile Clone - Error Code List
- Mobile Clone - Advanced Setup Menu - Update Firmware
- Mobile Clone - Advanced Setup Menu - Total Copy Count
Basic Flash Drives
USB Duplicators
- USB Duplicator Statement of Volatility
- USB Copy Pro .NET Framework Unhandled exception
- Securely erasing USB flash memory
- Duplicating 2.5" USB bus-powered hard drives (U2D models)
- Can't access USB Duplicator's internal hard drive
- Abnormal Duplicator Behavior
Hard Drives
- Formatting the Kanguru UltraLock using Linux OS
- External hard drive is detected as Read-only on Mac OS X
- LED Indication Light QSX Information
- Verifying your RAID partition
- Expanding a Single Volume Beyond 2TB
- Cobian Backup 9 Support
Optical Drives
- Optical Drive Statement of Volatility
- DVD/Blu-ray Drives Not Showing in Windows 10 After Update
- CD, DVD and Blu-ray Disc Burning Speeds
- DVDs and/or Blu-ray movies not playing in Windows 8 or Windows 8.1
- Missing DVD Decoders for Windows 7 Netbooks
- Kanguru QS2 DVDRW is not recognized by Mac OS X 10.6