Knowledge Base
A repository of useful troubleshooting articles, FAQs and user documentation.
Secure Devices
- Defender Support on Apple Silicon Devices using Rosetta 2
- Windows Driver Error 38
- New Defender Drives Requires Formatting
- Defender Elite30 Special Update
- Defender 2000 and Defender Elite200 drives not working for MacOS Catalina
- Important information regarding Windows 10 version 1903
Kanguru Self Encrypting Drives (SEDs)
Optical Duplicators
- Optical Duplicator Statement of Volatility
- Optical Duplicator Daisy Chain
- Optical Duplicator CopyConnect
- Optical Duplicator Media Manager
- Optical Duplicator Network Center
- Optical Duplicator Software
KRMC Hosted
- Provision Drives to KRMC Hosted Using Kanguru Defender Manager
- Provision Drives to KRMC Hosted Using UKLA
- Provision Drives to KRMC Hosted Using Hosted Provisioning Tool
- Provisioning Drives to KRMC Hosted
- KRMC Hosted - Active Directory Service Setup
- KRMC Hosted - Reports
Hard Drive Duplicators
- HDD Duplicator Statement of Volatility
- Hard Drive Tower Duplicator - FAQ
- Hard Drive Tower Duplicator - Troubleshooting
- Hard Drive Tower Duplicator - Setup Menu - Burn In
- Hard Drive Tower Duplicator - Setup Menu - Update Firmware
- Hard Drive Tower Duplicator - Setup Menu - Set to Default
Basic Flash Drives
USB Duplicators
- USB Duplicator Statement of Volatility
- USB Duplicator - Troubleshooting
- USB Duplicator - Error Codes
- USB Duplicator - Manage Accounts - View User
- USB Duplicator - Manage Accounts - Create User
- USB Duplicator - Manage Accounts - Edit User Info
Hard Drives
- Formatting the Kanguru UltraLock using Linux OS
- External hard drive is detected as Read-only on Mac OS X
- LED Indication Light QSX Information
- Verifying your RAID partition
- Expanding a Single Volume Beyond 2TB
- Cobian Backup 9 Support
Optical Drives
- Optical Drive Statement of Volatility
- DVD/Blu-ray Drives Not Showing in Windows 10 After Update
- CD, DVD and Blu-ray Disc Burning Speeds
- DVDs and/or Blu-ray movies not playing in Windows 8 or Windows 8.1
- Missing DVD Decoders for Windows 7 Netbooks
- Kanguru QS2 DVDRW is not recognized by Mac OS X 10.6