Kanguru Bio AES device returning error messages like “Device is not ready yet”, and secure drive is not mounting

My Kanguru Bio AES device giving me error messages like “Device is not ready yet”, and my secure drive is not mounting.

This is a known problem that Windows has with any USB storage device. The problem is that Windows does not see network or subsystem drives when mapping new drive letters, so it maps on top of them. Your new storage device will not work correctly until you manually change its drive letter.

Full text can be found here: http://support.microsoft.com/kb/297694/en-us

Fixes for this issue:

• Change your networked drive letters.

A good method for mapping network drives is to assign the first network drive as Z:, and then the next as Y:, and then X: and so on, to avoid mapping over the same drive letter.

• Manually change the mapped drive letter via Windows Disk Management.

This is a bit involved and requires technical knowledge, but once the PC recognizes that you have changed the drive letter it will remember the drive letter each subsequent time as well. You need to do this once per drive for any PC it will be connected to.

• Microsoft has issued a Hotfix for this problem:

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=297694&kbln=en-us

The Hotfix requires an install and reboot before it can take effect. Testing results show that this Hotfix works but is inconsistent. It works best when a drive is plugged into a PC for the first time. This will correctly map the drive letters most of the time.

• Finally there is a 3rd party application called USBDLM that may help fix this problem:

http://www.uwe-sieber.de/usbdlm_e.html

USBDLM was written to address this exact problem with Windows. The application can be downloaded directly from their website and is available for personal use free of charge. The application requires an install on your clients and a .txt file on each drive. The client reads attributes on the .txt file to know what letter to map it to. It is fairly simple and is explained very well on their website.

If none of these solutions fixes your problem, please contact Kanguru Technical Support at 508-376-4245.