When using my KanguruMicro Drive AES, I receive an "Security Drive has been damaged or you don't have the authority to open it" error message.
Your secure data resides in a file on the Micro Drive AES called 'Security.FSD'. This file is hidden from the user by default for security reasons. This error message relates to the Security.FSD file and can appear for two different reasons:
- Your Security.FSD file has been corrupted. This can happen if you removed your Micro Drive AES while the SECURITY drive letter was still mounted or if you did not properly eject the device in Windows using the Safely Remove Hardware icon in your taskbar. Please properly dismount the SECURITY partition through the KanguruLock Menu before attempting to remove the device from the PC to avoid corrupting the Security.FSD file.
- Your Security.FSD file does not exist on the device.
Normally this file is hidden. To view it:
Now the Security.FSD file should be viewable by exploring the Micro Drive AES. If this file is not present, then please uninstall KanguruLock by running KanguruLockUninstall.exe, restarting your system, and then running KanguruLock_Setup.exe with the drive plugged in.
- Open Windows Explorer and click on the Tools menu and then select Folder Options...
- Click on the View tab.
- Under Advanced Settings, enable Show hidden files and folders and disable Hide protected operating system files.
If these solutions do not fix your problem, please contact Kanguru Technical Support at 508-376-4245.