My QS2 DVDRW will not burn LightScribe labels through Windows Vista
LightScribe is compatible with Windows Vista, however there a wide reports of device communication errors occurring during the label burning process. Testing of the LightScribe function with Windows Vista yields inconclusive results. Some users can use LightScribe with Windows Vista without issue, others cannot, and some users have found workarounds that allow them to burn their LightScribe labels with Vista. The most common solutions posted by other LightScribe users are listed here, although Kanguru Solutions cannot guarantee that these will resolve the issue on your system.
- Connect your LightScribe drive directly to a USB port. Do not connect the drive through a USB hub.
- Make sure that you have the latest LightScribe System Software installed on your system. The most recent LightScribe drivers is 126.96.36.199 and can be found here: http://www.lightscribe.com/downloadsection/Windows/index.aspx?id=810
- When installing the LightScribe System Software, make sure you run the installer as an Administrator. Right click on the install file and select Run as Administrator.
- Run the LightScribe labeling software in Windows XP Compatibility Mode. Right click on the application file and select Properties. Under the Compatibility tab, select "Run under WinXP SP2"
- Download and run the LightScribe Diagnostic Utility. There is a known conflict with Intel Application Accelerator and Lightscribe. The LightScribe Diagnostic Utility can diagnose and fix this issue automatically. The Diagnostic Utility can be downloaded here: http://www.lightscribe.com/downloadsection/Windows/index.aspx?id=1106
Note: Please make sure you have the latest version of LightScribe System Software already installed before using the LightScribe Diagnostic Utility.
- Update your motherboard's drivers. Some Nvidia chipsets have known LightScribe compatibility issues that can be resolved with updated drivers. Please refer to your motherboard's manufacturer for more information on upgrading its drivers.
- Run the LightScribe labeling software in a clean boot environment. The easiest way to achieve this is to create a new user account. After you have created your new user account, log on as the new user and go to Start and in the search bar type "msconfig" and press Enter. This will start the System Configuration Utility. Click on the Services tab and check the "Hide All Microsoft Services" check box, then click on the Disable All button. Then Click on the Startup tab and click on the Disable All button. Click on OK to apply these changes. You will be required to reboot your system. After a reboot you will be running in a clean boot environment. Try running your LightScribe labeling software from the clean boot environment.
If none of these solutions resolve the issue, please contact Kanguru Technical Support at 508-376-4245.