If you recently upgraded your system to the latest version of Windows 10, you may find that your optical drive (DVD or Bluray) is no longer recognized by Windows. This error is typically caused by the Windows update either breaking a registry entry or a corrupting the device driver.
There are several possible ways to resolve this issue. Please follow instructions for the situation that best describes your symptoms:
Reinstall a device that appears in Device Manager with an exclamation mark:
- Open Device Manager and plug in the drive.
- Locate "DVD/CD-ROM Drives". Click on the “>” next to it.
- Right-click on the device with the exclamation mark next to it and click ‘Disable Device’ to turn it off.
- Right-click on it again and click ‘Properties’.
- In the window that pops up, click on the ‘Driver’ tab.
- Click on ‘Uninstall Device’, and then follow the instructions carefully to ensure that you uninstall the drivers (IMPORTANT: you may need to click on a checkbox to confirm that you want to uninstall the drivers).
- Unplug the external drive from the USB ports.
- Shut down your computer (be sure to shut it down fully, don’t just restart it).
- With the computer powered off, plug in the external drive to the USB ports.
- Restart the computer and let it boot up.
Reinstall a device incorrectly identified by Device Manager:
- Open Device Manager and plug in the drive.
- If “Intio Combo Device Class” appears in the Device Manager go to the next step. If "Intio Combo Device Class" does not appear, check the next possible solution.
- Click on the “>” next to it, and you should see something called “Initio Default Controller” appear underneath.
- Right-click on “Initio Default Controller” and click ‘Disable Device’ to turn it off.
- Right-click on it again and click ‘Properties’.
- In the window that pops up click on the ‘Driver’ tab.
- Click on ‘Uninstall’, and then follow the instructions carefully to ensure that you do uninstall the drivers (IMPORTANT: you may need to click on a checkbox to confirm that you want to uninstall the drivers).
- Unplug the external drive from the USB ports.
- Shut down your computer (be sure to shut it down fully, don’t just restart it).
- With the computer powered off, plug in the external drive to the USB ports.
- Restart the computer and let it boot up.
Manually repair corrupted registry entries
WARNING! Editing the registry may cause your system to become unstable or unable to boot. Before you use this method, it is highly recommended that you make a full back-up of your registry first. In case something goes wrong, you can simply restore the registry to its original form.
- Press WIN+R at the same time to invoke a Run command.
- Type in regedit and press Enter.
- Follow the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318} - Look for UpperFilters and LowerFilters strings on the right side panel. Right click them and choose Delete.
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