Optical Duplicator Error Codes

Error code	Meaning	How to Fix
16	Hard drive write error	If a hard drive format does not correct the issue then the drive will need to be replaced.
32	Return command error	Controller sends out a command and receives an error back. Most likely issue with the Media
37	Reader is not responding	Try a different master, media or replace the source drive
39	Generic error	Caused by a bad LightScribe label file (LSI)
41	Read Error Limit	Description: Read errors exceed the specified limit Possible Solution:  Replace with new master OR change Read Retries setting in Setup menu.
162	Bad Master Disk	Description: there is at least one bad sector on the disk that is preventing the duplication to be completed correctly. Possible Solution: Create a new master disk.
168	Generic error	Check FW.  If update does not work then the device will need to be sent to Kanguru for RMA and possible controller replacement.
200	Source Disc Empty	Description: The intended master disc is detected and identified successfully ,but it is a blank disc. Possible Solution:  Please double check the master disc to ensure it contains data.
201	Bad Master	Description: The master disc is detected but cannot be identified within 3 minutes. Possible Solution: Please check the master disc for quality, defects or errors.
202	No Targets	Description: The blank disc(s) are missing when the job starts. Possible Solution: Please make sure blank discs are placed in Writer trays.
203	Burner Mixed or Firmware version Mixed	Description: The model or firmware version of the writers in the duplicator is not the same.  Possible Solution: This typically happens when you have recently replaced a Writer drive. Contact Tech Support.
204	Targets & Master Not Compatible	Description: The master disc and targets (blanks) are not of the same format. The Kanguru Duplicator can’t cross copy across different media formats. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure the master disc and the blank discs are the same format (see section “3.13.14.1 Disc Info” on page 44).
205	Targets Not Blank	Description: The target (blank) discs are not detected and identified as either RW/R discs or blank discs. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure the intended blank discs are empty (see section “3.13.14.1 Disc Info” on page 44).
206	Targets & Master Size Mismatch	Description: 1. When the error code occurs during the Compare process, the size of the master disc and the successfully copied disc(s) is different. The Kanguru Duplicator can’t cross copy across different media formats. 2. When the error code occurs during a Copy related process, the capacity of the blank disc(s) is less than the data size of the master disc. Possible Solution: 1. When the error code occurs during the Compare process,  contact Tech Support. 2. When the error code occurs during a Copy related process, please go to Disc Info in the Advanced Setup menu to make sure the blank disc’s capacity is large enough to fit the data size of the master disc.
207	Targets M Code Mixed	Description: The blank discs contain different manufacture codes. Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure every blank disc has the same media ID (M-Code) (see section “3.13.14.1 Disc Info” on page 44). Make sure all targets are from the same manufacturer and replace the one(s) that are different if necessary.
208	Targets are not RW discs	Description: The target(blank) discs are not Rewritable discs Possible Solution: Please go to Disc Info in the Advanced Setup menu to make sure every blank disc is a rewriteable disc (see section “3.13.14.1 Disc Info” on page 44).
209	Master Disc is CSS Protected	Description: The master disc is copy-protected. Possible Solution: This master disc contains copy-protection. Please try a different  master disc without any copy-protection.
210	Bad Discs	Description: The target (blank) disc(s) are detected but can not be identified. Possible Solution: Please double check the blank disc(s) quality.
211	This format can not be tested	Description: The target (blank) disc(s) is DVD+R, DVD+RW, DVD+R DL, BD-R or BD-RE. Possible Solution: Above disc formats are not supported by the Test function. Please  only use DVD-R/RW or CD-R/RW discs for this function
212	DVD is not supported	Description: Your system does not support the DVD format. Possible Solution: Compatible DVD drive required.
213	DVD-RAM is not supported	Description: Your system does not support the DVD-RAM format. Possible Solution: Compatible DVD drive required.
214	Blu-ray is not supported	Description: Your system does not support the Blu-ray format. Possible Solution: Compatible Blu-ray drive required.
230	Not enough HDD space	Description: The empty space in the hard drive is less than the size of the master disc. Possible Solution: Please free up hard drive space by deleting unnecessary partitions/images before loading more images.
231	Redundant Name	Description: The image name entered has already been used in the system. Possible Solution:  Please enter a different image name, or rename the existing file name which is in conflict before you re-enter this name.
232	Format Failed	Description: The system is not able to format the hard drive. A detailed error  code will be displayed at the end of the error message. Possible Solution: Possible hard drive failure; please try to replicate error and then contact Tech Support
233	Hard Drive Corrupted	Description: The hard drive’s information is corrupted. Possible Solution: Please re-format the hard drive.
235	Hard Drive Access Error	Description: There’s an error when accessing the hard drive. Possible Solution: Possible hard drive failure; please contact Tech Support.
240	Wrong Password!	Description: The password entered is not correct Possible Solution: Please confirm you typed in the correct password or try a different password.
241	Login Failed	Description: An incorrect password was entered 3 times consecutively Possible Solution: Wait for 5 minutes, then try to use the correct password for the next the attempt. If the problem persists, call Tech Support.
250	Source Cannot Be HDD	Description: The source is configured as the hard drive when trying to perform  the Mix Audio Tracks function. Possible Solution: Change the Copy source to the Reader if no hard drive is available.
251	Copy Audio Error	Description: An error occurred during the mixing process of your audio CD. Possible Solution: Try different master or blank discs.
252	Not Audio CD	Description:  The total size of the selected tracks is larger than the capacity of the target blank disc during the track selection process.  Possible Solution: Try to select an alternative track with a smaller capacity
253	Over Blank Disc Capacity	Description:  The total size of the selected tracks is larger than the capacity of the target blank disc during the track selection process. Possible Solution: Try to select an alternative track with a smaller capacity
260	No Update File	Over Blank Disc Capacity Description:  The system can NOT locate the Firmware Update File during the Update Firmware process Possible Solution: Confirm the file is not a “zip” file. If it is, please extract it before you burn it to a CD. Confirm the update file is written as “Mode 1” Data CD Usually a Data CD created with Windows XP or Roxio’s Drag-to-Disk is not in this format
261	Wrong update File	Description: The Firmware Update File is not compatible with your system or the Firmware Update File is corrupted. Possible Solution: Get an updated version of the Firmware Update File.
262	Unknown flash model	Description: The Firmware Update File is not meant for your system. Possible Solution: Contact Tech Support for the proper Update file
263	Job Abort	Description: A job is aborted by the user pressing the ESC button for more than 5 seconds during a job. Possible Solution: Restart the job when ready with the proper master disc & blank discs.