Hard Drive Tower Duplicator - Troubleshooting

Problem	Possible Cause	Solution
The Kanguru Clone will not start or there is no display on the LCD screen.	The power cable is damaged or not connected securely.	Make sure that the power cable is not damaged and is not loose.
	The voltage of the outlet the Kanguru Clone is plugged into does not match the Kanguru Clone.	Make sure that the voltage of the outlet matches the voltage of the Kanguru Clone.
	The system power button is in the Off position.	Make sure that the power button is pressed all the way in.
The Kanguru Clone cannot make copies of a Source hard drive.	The hard drive is not connected or was not detected by the Kanguru Clone.	Make sure that all connected hard drives have been successfully detected by the Kanguru Clone.
	The connection between the Kanguru Clone to the Source drive is not secure.	Make sure that the Source drives is inserted in Source bay correctly and that the bay door is completely closed.
	The hard drive jumpers are not set in the correct position.	Make sure that all the hard drive jumpers are set to the Source or Cable Select position.
	The hard drive may be faulty.	Make sure that the Source hard drive is not broken and does not have errors.
	The hard drive’s file system is not supported by Brief Copy or Resize Copy.	When executing a Brief Copy or Resize Copy, make sure that the file system of the Source hard drive is supported.
	The hard drive contains a Host Protected Area.	Enable the HPA CHECK option under the Setup menu.
The Kanguru Clone is unstable or operates very slowly.	The connection between the Kanguru Clone and the hard drives are not secure.	Make sure that the hard drives are inserted correctly and that the bay doors are completely closed.
	A hard drive may have an error that is affecting the other hard drives, causing slow operation.	Try to identify the faulty hard drive and replace as needed.
	The cables do not meet the UDMA standards.	Only use the cables provided by Kanguru Solutions with the Kanguru Clone.

For more information on the Kanguru Hard Drive Tower Duplicator, please refer to the User Manual located at HERE.