0-30 Days: Kanguru Solutions offers a 30 day money back guarantee on all products excluding DVD Duplicators, Hard Drive Duplicators, clearance items, custom orders and volume purchases. All return for refund requests must be submitted through the company that sold the item, whether it was direct from Kanguru or through one of Kanguru’s authorized resellers. All returns must be accompanied by an RMA number and copy of receipt or packing slip. No money is returned or credited until the product is received by either Kanguru Solutions or the authorized reseller that the item was originally purchased from. All shipping costs incurred from a return shipment are the sole responsibility of the customer. RMA numbers can be obtained by contacting Kanguru Solutions or the authorized reseller that the item was originally purchased from. RMA numbers expire after 14 days.
Exclusions: DVD Duplicators, Hard Drive Duplicators, USB Duplicators, clearance items, custom orders and volume purchases are all sold under an "All Sales Final" stipulation. These items cannot be returned for money back, however, these items are covered by standard warranty.
Beyond 30 Days: Kanguru Solutions DOES NOT offer money back once the initial 30 day period has expired. All returns beyond 30 days are governed by the standard warranty policy.
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