Warranty Coverage and Exclusions

Coverage: Kanguru Solutions warrants product to be free from defects in materials and workmanship for the warranty period (see specific product warranty for terms). This non-transferable, limited warranty is only to the first end-user Purchaser. All product warranties begin on the date of purchase. If the product proves defective during this warranty period, the customer may contact Kanguru Solutions to obtain an RMA (Return Merchandise Authorization) number. Customers located outside of North America should contact the distributor for their region to obtain an RMA#. Extended warranties are available for purchase on select products.

Exclusions: Excluded is damage caused by accident, misuse, abuse, exposure of media to excess magnetic fields, or external environmental causes. Warranty does not apply if, in the judgment of Kanguru Solutions, the product fails due to damage from handling, accident, abuse, misuse, or if it has been used in a manner not conforming to the product’s instructions, has been modified in any way, or the warranty labels have been removed. Clearance items may not carry full warranty. Kanguru Solutions is not responsible for any damages incurred in the shipping process.

Remedies: The customer’s sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Kanguru Solutions’ sole option and expense. Any claims for loss or damage during shipping must be made to the carrier directly. Claims for shipping errors should be reported to the distributor or reseller within three (3) working days of receipt of merchandise.

The above is Kanguru Solution's entire obligation to you under this warranty. IN NO EVENT SHALL KANGURU SOLUIONS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS, EVEN IF KANGURU SOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Kanguru Solution's liability exceed the original purchase price of the drive or media disk in question. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.