Kanguru offers a 1 Year Limited Warranty on Duplicators
Kanguru Solutions guarantees that every Kanguru Hard Drive or Optical Drive Duplicator will be free from defects in workmanship and materials for 1 year from the date of purchase. This product carries a 1 year limited* warranty on the case, controller and all internal components. If the product proves defective during this warranty period, the customer must contact Kanguru Solutions and obtain an RMA#. Customers will be responsible for paying shipping to Kanguru Solutions’ service facility located in Millis, Massachusetts in the US.
- 1 and 2 year extended warranties available for purchase separately**
* If a customer wants to receive RMA service after the warranty expires, they must contact Kanguru Solutions and obtain an RMA#. Customers will be responsible for paying shipping to and from Kanguru Solutions’ service facility located in Millis, Massachusetts in the US, a $30 service fee as well as the cost of any parts replaced.
** Extended Warranties for Duplicators
Extended warranties are available in 1 and 2 year periods and are added onto Kanguru Solutions’ original warranty. Extended warranties are only available to customers located in the US and Canada.
1 Year Extended Warranty
Get an extra year of warranty added to the Kanguru Duplicator's original warranty package. While covered under warranty, Kanguru Solutions will furnish parts and labor services required to maintain the proper operating condition for the Kanguru Duplicator. Warranty covers against manufacturer defects only.
The extended warranty plan will go into effect immediately following the completion of the original manufacturer’s warranty period of one year. The extended warranty must be purchased within 60 days of the original purchase.
Key Features
- 1 extra year of warranty coverage (2 years total)
- Free part repair/replacement for manufacturer defects
- Free upgrade to latest software/firmware version
2-Year Extended Warranty
Get an extra two years of warranty added to the Kanguru Duplicator's original warranty package. While covered under warranty, Kanguru Solutions will furnish parts and labor services required to maintain the proper operating condition for the Kanguru Duplicator. Warranty covers against manufacturer defects only.
The extended warranty plan will go into effect immediately following the completion of the original manufacturer’s warranty period of one year. The extended warranty must be purchased within 60 days of the original purchase.
Key Features
- 2 extra years of warranty coverage (3 years total)
- Free part repair/replacement for manufacturer defects
- Free upgrade to latest software/firmware version
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