Defender™ USB3.0 Secure Encrypted External Drives (HDDs and SSDs) not recognized on Windows 8.1 & Windows 10 systems

Defender™ USB3.0 Secure Encrypted External Drives (HDDs and SSDs) not recognized on computers running Windows 8.1 & Windows 10 when connected by USB3.0

Kanguru Part Numbers Affected by this advisory:

• KDH3B-500
• KDH3B-1T
• KDH3B-1.5T
• KDH3B-2T
• KDH3B-256SSD
• KDH3B-480SSD 
• KDH3B-300F-500
• KDH3B-300F-1T
• KDH3B-300F-1.5T
• KDH3B-300F-2T
• KDH3B-300F-256S
• KDH3B-300F-480S
  

Host Environment(s) applicable:

Windows 8.1 computers with Intel based controller chipsets

Windows 10 computers with Intel based controller chipsets

Symptom(s):

• The CD-ROM partition is not detected or is detected but is not accessible on an affected Host Environment.

Cause(s):

• The detection failure for the Kanguru HDD/SSD is because of a faulty Microsoft xHCI (eXtensible Host Controller Interface) driver stack provided out-of-the-box with Windows 8.1 & Windows 10 

Solution(s):

Update your Windows operating system to the latest versions. Microsoft released a cumulative update for Windows 8.1 and Windows 10 on July 12, 2016 which resolves this issue (KB3163912).