RMA Procedure for Hard Drive Duplicators

Returning Your Duplicator for Repairs

All Duplicators being serviced must be packaged in the ORIGINAL PACKAGING. If you do not have your original packaging, you can purchase replacement packaging for $25.00 from Kanguru’s Tech Support Department. If you cannot receive replacement packaging, for your unit, make sure the duplicator is packaged properly and securely. Kanguru Solution’s warranty will not be honored in the event that a duplicator is received improperly packaged, altered, or physically damaged.

STEP ONE: Call for a RMA Number: 508-376-4245

Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for 30 days upon assignment. Any return without a valid RMA number will be returned to the customer at their expense.

STEP TWO: Ship and Insure your Duplicator

Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is responsible for shipping charges when returning a product. Shipping back to the customer is covered by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer is responsible for shipping both ways.