Defender™ USB3.0 Secure Encrypted External Drives File Copy is freezing at 0%

Defender™ USB3.0 Secure Encrypted External Drives (HDDs and SSDs) File Copies are freezing on computers running Windows 8.1 & Windows 10 when connected by USB3.0

Kanguru Part Numbers Affected by this advisory:

•  KDH3B-500
• KDH3B-1T
• KDH3B-1.5T
• KDH3B-2T
• KDH3B-256SSD
• KDH3B-480SSD 
• KDH3B-300F-500
• KDH3B-300F-1T
• KDH3B-300F-1.5T
• KDH3B-300F-2T
• KDH3B-300F-256S
• KDH3B-300F-480S
  

Host Environment(s) applicable:

Windows 8.1 computers with Intel based controller chipsets

Windows 10 computers with Intel based controller chipsets

Symptom(s):

• Copying files to the secure partition stops at 0% and eventually times-out with an error message.

Cause(s):

• The file copy failure for the Kanguru HDD/SSD is due to a bug with the UAS driver. 

Solution(s):

This is a known issue that can be resolved. The device must be sent to Kanguru's service center to be repaired. Contact Kanguru Tech Support at 508-376-4245 extension 2 for more information.